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F.A.Q.S

Sealed Product

Booster Box Booster Pack Commander Pack Duel Deck Events Deck Bundle From the vault Intro Pack Planechase Pack Miscellaneous

Regular Set

Aether Revolt Alara Reborn Alliances Antiquities Amonkhet Apocalypse Arabian Nights Avacyn Restored Battle for Zendikar Betrayers of Kamigawa Born of the Gods Champions of Kamigawa Coldsnap Conflux Dark Ascension Darksteel Dissension Dragons Maze Dragons of Tarkir Eldritch Moon Eventide Exodus Fallen Empires Fate Reforged Fifth Dawn Future Sight Gatecrash Guildpact Homelands Hour of Devastation Ice Age Innistrad Invasion Ixalan Journey Into Nyx Judgment Kaladesh Khans of Tarkir Legends Legions Lorwyn Mercadian Masques Mirage Mirrodin Mirrodin Besieged Morningtide Nemesis New Phyrexia Oath of the Gatewatch Odyssey Onslaught Planar Chaos Planeshift Prophecy Ravnica Return to Ravnica Rise of the Eldrazi Saviors of Kamigawa Scars of Mirrodin Scourge Shadowmoor Shadows over Innistrad Shards of Alara Stronghold Tempest The Dark Theros Time Spiral Timeshifted Torment Urzas Destiny Urzas Legacy Urzas Saga Visions Weatherlight Worldwake Zendikar

Core Set

Alpha Edition Beta Edition Unlimited Edition Revised Edition Fourth Edition Fifth Edition Classic Sixth Edition 7th Edition 8th Edition 9th Edition 10th Edition Magic 2010 (M10) Magic 2011 (M11) Magic 2012 (M12) Magic 2013 (M13) Magic 2014 (M14) Magic 2015 (M15) Magic Origins

Commander

Commander Commanders Arsenal Commander 2013 Commander 2014 Commander 2015 Commander 2016 Commander 2017

Compilation / Reprint

Modern Masters 2017 Eternal Masters Alternate Fourth Edition Foreign Black Bordered Renaissance Modern Masters 2015 Modern Event Deck Conspiracy Conspiracy II Modern Masters Archenemy Unhinged Beatdown Box Set Battle Royale Box Set Unglued Vanguard Chronicles Clash, Intro pack & Misc Anthology

Duel Deck

Ajani vs. Nicol Bolas Anthology Blessed Vs. Cursed Divine Vs. Demonic Elspeth Vs. Tezzeret Elves Vs. Goblins Garruk Vs. Liliana Heroes Vs. Monsters Izzet Vs. Golgari Jace Vs. Chandra Jace Vs. Vraska Knights Vs. Dragons Nissa Vs. Ob Nixilis Mind Vs. Might Sorin Vs. Tibalt Speed Vs. Cunning Venser Vs. Koth Zendikar Vs. Eldrazi Elspeth Vs. Kiora Phyrexia Vs. The Coalition

From the vault

FTV: Angel FTV: Annihilation FTV: Dragons FTV: Exiled FTV: Legends FTV: Lore FTV: Realms FTV: Relics FTV: Twenty

Introductory sets

Portal Portal Second Age Portal Three Kingdoms Starter 1999 Starter 2000

Planchase

Planechase Planechase 2012

Premium Deck Series

Fire and Lightning Graveborn Slivers

Masterpiece Series

Amonkhet Invocation Kaladesh Inventions Zendikar Expedition

Promo

Arena Promos Champs Promos European Lands FNM Promos Game Day Promos Gateway Promos Grand Prix Promos Guru Lands JSS/MSS Promos Judge Promos Launch Party Cards Magic Player Rewards Media Promos Prerelease Cards Pro Tour Promos Release Event Cards Special Occasion Unique and Misc WPN Promos APAC Lands Ugin's Fate Promos SDCC 2013 SDCC 2014 SDCC 2015
Shipping and Payment Terms:
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- International

Questions and Comments:
If you have any questions regarding this website or your order, please contact us at [email protected] and we will reply as soon as possible. If you need to send payment or merchandise by mail, our shipping address is:

Maitre de Jeu
14 Rue St-Joseph
Granby, QC, J2G 6T6



Please look below for an answer to your question before contacting customer support:

Maitre de Jeu Frequently Asked Question:



Can I pick up my order in person?
Yes, our store fronts is Maitre de Jeu at 14 Rue St-Joseph Granby, QC, J2G 6T6
Check out our opening hours at bestmtg.com/en/contact.html


How can I get help with a problem?
Please send any questions to [email protected]
Please reference your order number in the subject line.
We do our best to reply to emails within 24 hours.


What are your grading breakdowns?
The quality of our cards are divided down into:
NM = Mint/Near Mint
SP = Slightly played
MP = Medium played
HP = Heavily played
D = Damaged
To view a description of our grading go to our Grading Page


Why is my shopping cart empty?
Your shopping cart is tied to a specific computer session.
If you close your session, your cart will be emptied.


How can I pay for my order?
We accept VISA, MC and PayPal.
When paying by credit card, an Authorized Hold is put on the funds but the transaction is not finalized until the order
is actually shipped. If you are sending payment by PayPal,
our account is [email protected]
Please reference your order number when sending payment.
We pick up our PayPal payments manually so there is a short delay between payment
and our website updating.


Credit Card Security Verification Policies
We are cautious about sending out large first time orders and even moderately sized international orders.
We will need to verify the billing address and card holder's name and, depending on the circumstances,
may need to ship to the credit card billing address. It is important that you enter the correct billing informations
since an address that does not match will delay shipment of an order.
Once we have established a working relationship, these restrictions will be lifted.


What can I do if there is something wrong with my order?
We carefully check our orders before they are shipped, but occasionally there will be an error.
Please contact us at [email protected] with your order number and a description of the issue and
we will correct the problem.


How are orders shipped?
Orders are typically shipped within 2 business days of being received.
This does not apply to Pre-Sale items which won't be shipped until the actual release date of the new edition.
Please visit our shipping terms page for more detailed information.


Do you ship internationally?
Yes, we ship single cards internationally.
All international orders are shipped by Canada Post.
Due to Wizards of the Coast regulations, we cannot ship any factory sealed products outside of Canada.


How long does international shipping take?
International Orders typically take 7-12 business days.
Due to Customs inspections there can be a delay of up to 30 days on some international shipments.


Is the information I enter on the website shared or sold?
Maitre de Jeu takes your privacy very seriously.
We only use personal information collected on our checkout form for order completion and for contacting customers regarding issues with order completion.
All checkout transactions are conducted via secure sockets layer (SSL) encryption to protect your data.
Maitre de Jeu does not store customer credit card information on its servers.
If you have any questions regarding this policy, please contact us.


Can I cancel or change an order?
If you wish to cancel an order, please email us and enter "Cancel" along with your order number in the Subject Line of your email.
Once an order has been placed, we can not change it. If you wish to add or subtract cards and products,
the only option is to cancel the existing order and place a new one. If the order has been processed, it cannot be canceled.
Please email us to cancel the original before you place the new order.
Combining orders is a change and we cannot package them together.


What is your return policy?
All sales are final. For an exchange to be considered, you must contact us within 48 hours of receiving your order;
requests will be evaluated on a case-by-case basis.


Order quantity limits
Order quantities are limited to the number allowed in the shopping cart. Creating repeat orders which exceed this limit may result in the cancellation of orders exceeding the limit.


Cancelation of your order
Maître de Jeu reserves the right to cancel any order that it deems excessive in relation to the abrupt fluctuation of the market and or special case error.


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